Contact
If you have any questions about your pension, please contact us.
Call us
Please contact us on telephone number 013 462 33 12 on work days between 8.30 am and 12.30 pm.
Schedule a video call if you have additional questions
Got a specific question about your retirement, surviving dependants’ pension or disability pension? Unable to find an answer (online) or have additional questions after having spoken to us previously? Schedule a personal video call with our pension specialist.
Send us a letter
Stichting Pensioenfonds APF
c/o Achmea Pensioenservices
P.O. Box 90170
5000 LM TILBURG
Is your pension not calculated correctly?
We are committed to providing you with excellent service. That is why we manage the pension administration and payments in the best way possible. However, mistakes are sometimes made. Have we set your pension too high or too low? Has this resulted in too much or too little pension being paid out? Then we will correct that by following a standard procedure. Want to know more about how we determine your pension? Would you like to learn more about how we offset overpaid or underpaid pension payments? For more information, please see our revision policy (pdf) (only available in Dutch). Not fully satisfied with our adjustment process? Then please view Do you have a complaint.
Do you have a complaint?
Although we strive to provide you with an optimal service and do our utmost to organise the administration and pension payments in the best way possible, mistakes are sometimes made. Please notify us if you have any complaints, as this will help us to improve. The pension fund will handle your complaint in accordance with the complaints procedure (pdf) (only available in Dutch).
These are the steps. The order is important:
- Forward the complaint to the pension provider (Achmea Pensioenservices).
- Not satisfied with the answer from the pension provider? Pass the complaint on to the complaints committee of the pension fund.
- Not satisfied with the board's response? Please forward the complaint to the Geschilleninstantie Pensioenfondsen for advice. Have we not provided a solution to your complaint within 12 weeks or do you disagree with the outcome? Then there is a dispute. To this end, you can request mediation or a ruling from the Pension Funds Disputes Body. Please visit www.geschilleninstantiepensioenfondsen.nl for more information and the contact details of the ‘Geschilleninstantie Pensioenfondsen’.
- You can always go to court.